AGP Cleaning Services Ltd
AGP are a domestic and commercial cleaning company servicing London. They enlisted our Accidents and Incidents and Guaranteed Compliance System services.
AGP had recently secured a new contract for internal and external window cleaning to a commercial building. Despite being asked not to start the work yet, one of their sub-contractors visited the site a day early and fell off his ladder. He sustained some fractures and recruited legal help to get compensation for his injuries.
There was never any doubt in our mind that AGP had acted correctly as they had told him not to attend site. The no-win, no-fee solicitors had already passed this to the local Health and Safety inspectorate.
The HSE were shown the hard copy Guaranteed Compliance System folder and supporting documentation which demonstrated that AGP were fully compliant with the legislation and had followed the correct procedure. They were also able to show that they had fully investigated the incident to establish whether there were any changes they could make to prevent a recurrence.
Although there was a lot of communication over a period of several months which made the directors at AGP feel rather uncomfortable, the case eventually was closed.
“Despite your reassurances and confidence that nothing bad would result from this unfortunate incident, we were worried throughout the time the legal people were writing rather nasty letters. We will always trust your judgement and will always want you to look after our health and safety arrangements.”
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